Frequently Asked Questions

A trichologist is a hair and scalp specialist trained to identify the underlying causes of hair loss and scalp conditions. At HRZ, we use science-based methods to create custom, non-surgical and holistic treatment plans designed to restore your hair and confidence.

There are a few obvious signs that warrant a trip to a trichologist, these signs include:

• Excessive hair loss

• Hair breakage

• Hair loss in patches

• Excessive facial hair growth in women

• Loss of eye lashes or eyebrows

• Thinning of hair

• Scaly patches

• Burning scalp

• Itchy scalp

A trichologist can help with a number of conditions such as dryness, excessive oiliness of the scalp, excessive breakage of hair, chronic dandruff, seborrhea dermatitis, psoriasis, trichotillomania and use of frequent medications.

While we cannot guarantee specific results, most clients experience noticeable improvements when following their personalized treatment plan consistently. Results vary based on the type and severity of hair loss, lifestyle, and adherence to recommendations.

Our trichology clinic offers a range of services including hair and scalp assessments, non-surgical and holistic treatments for hair loss, thinning, and other hair and scalp conditions, personalized hair care advice, and nutritional support for healthy hair growth.

Hair restoration is a process, and results vary depending on the individual. We'll monitor your progress closely throughout your journey.

Your initial visit includes a detailed consultation, scalp analysis, and a discussion of your lifestyle and hair goals. We’ll create a personalized treatment plan and walk you through every step. You’ll leave with answers—and a path forward.

Before your first visit, you’ll complete a secure intake form via IntakeQ. This helps us understand your hair loss history, lifestyle, health background, and goals—so we can make the most of your consultation.

Absolutely. Our expertise is natural hair care, but we work with all hair types and textures, including relaxed, color-treated, and natural hair. Your treatment plan will be customized to fit your unique hair profile.

Yes. All treatments at HRZ are safe, non-invasive, and based on clinically proven methods. We only use quality products and technologies that support long-term scalp and hair health.

Our therapies are non-surgical and holistic, meaning there’s little to no downtime. You can return to your normal activities the same day.

Most private medical insurers does not cover trichology as an approved service. It is always best to check with your insurance provider to be sure of what is and is not covered under your policy.

Pricing varies based on your treatment plan, hair loss type, and needs. We’ll discuss all costs with full transparency during your consultation—no surprises.

We accept major credit and debit cards, HSA/FSA cards, cash, and financing through Cherry for flexible payment options. Please contact us for additional details.

Yes! We offer flexible financing through Cherry, as well as accept credit/debit cards, HSA/FSA cards, and cash.

No, we do not accept insurance. However, we do accept HSA and FSA cards, which many clients use to cover their treatment expenses.

If you're outside the San Antonio area, we offer customized products, instructions, and virtual support that allows you to follow your treatment plan at home. Reach out and let us know where you're located—we're happy to help guide you.